General Conditions of Sale of Eric CANTO
Thank you for your interest in our products! You will find below the General Conditions of Sale applicable to your purchase, which aim to explain your rights. If you have any questions, do not hesitate to contact us, we will be happy to explain how they work. This part covers details such as who you buy your items from, how to order, prices, shipping and delivery, right of withdrawal and warranties. We hope your shopping is going well!
Contact us: Eric CANTO 201 avenue Gambetta 34400 Lunel Phone: 07.78.41.84.51 // firstname.lastname@example.org
These General Conditions of Sale (the “General Conditions of Sale”) apply when you (“Customer” or “you”) place an order with Eric CANTO (“Company”, “us” or “we”) on ecwid , (the website ").
We sell products in different countries, so these General Terms and Conditions are intended to apply worldwide. However, additional laws may apply depending on the country where you live. We comply with these applicable laws, and nothing in these General Terms and Conditions of Sale should be construed as limiting your rights, if the laws concerned give you greater rights than those indicated in the conditions presented here.
By accepting these General Terms and Conditions of Sale, you understand and agree that any order, purchase or transaction is made exclusively between the Company and the Customer, and that ecwid - as a platform provider - is not responsible for the content. , interactions or transactions taking place on ecwid.
When you receive an order confirmation from us, it means that your order has been accepted and a purchase contract has been fulfilled. We recommend that you keep the order confirmation for any future contact with us. We may reject an order for a variety of reasons, such as if you provide incorrect personal data or have a liability for non-payment of debts.
Until we receive this confirmation from us, you have the option of canceling your order. In this event, we will refund any payments made by you or your charge or credit card company.
We can cancel an order in the event of a shortage of the products ordered. We will then refund any amount paid and inform you of the existence of equivalent products if they are available.
The products ordered remain our property until we have received full payment for their sale.
Customer information, etc.
You are responsible for the accuracy of the personal data you provide to us.
You are responsible for all purchases made with your login credentials. So be sure to keep your login details secret and prevent unauthorized people from accessing them. Do not hesitate to contact us if you suspect an unauthorized person to have obtained access to your login credentials.
Prices, fees, etc.
The prices shown on the website apply to orders placed on the website. All prices are in the currency listed on the website and include VAT where specified (however, depending on your country of residence, VAT may not apply to your purchase). Unless stated otherwise on the website, prices do not include payment or shipping costs, which are shown separately. Also note that local charges (such as currency conversion fees, charge or credit card charges, sales taxes, customs duties, etc.) may apply, depending on your local regulations. Country of Residence. These costs are your responsibility and will not be reimbursed by us.
We are likely to occasionally offer, for specific products, more favorable conditions than those indicated by the General Conditions of Sale, for example, with regard to the right of withdrawal or free returns. These more favorable conditions are valid only for a limited time, until the end of stock of the products concerned, and can be canceled at any time. In the event of withdrawal, the General Conditions of Sale will apply again in their entirety.
Shipping and delivery
Products in stock are generally delivered within the time frames indicated on the website. The estimated delivery time of an order is indicated in the order confirmation. In the event of a delay in delivery, we will notify you and continue to track your order. You can cancel the order if the delivery is delayed by more than 30 days and you are not responsible for the delay.
Depending on the delivery method chosen, you may be asked to go to a specific delivery location to pick up the order. You must be there within the timeframe indicated in the delivery notice. If you do not collect the delivery on time, additional charges may apply and the order may be returned to us at your expense. We reserve the right to cancel the order if the delivery is not picked up on time.
Right to retract
You can cancel your order by notifying us within 14 days of receipt of the products ordered. You must then inform us of your withdrawal by indicating your name, your physical address, your email address, your order number as well as a description of the products which are the subject of the withdrawal, for example by using the online form on website. You must also return the canceled products to us without delay at your expense, within 14 days of your notice of withdrawal. You are responsible for the condition of the products during their return. That is why we strongly recommend that you send them well packaged, undamaged and in their original box or packaging.
When you make a withdrawal, we will refund the price you paid for the canceled products, including shipping costs for standard delivery (the cheapest delivery method, which means you will not be refunded for additional expenses incurred by the choice of express delivery or otherwise). We will nevertheless deduct from the amount to be reimbursed any depreciation in the value of the products, if this is due to the fact that you have handled them more than was necessary to determine their function or characteristics. Shipping costs are also only refunded if the returned products constitute an entire order, and not if you only cancel part of the order. We will pay the amount to be refunded as soon as possible, and within 14 days of the notice of withdrawal. However, we will delay payment until receipt of the returned products or proof that they have been sent to us (delivery certificate). The refund will be made with the same payment method you used to pay for the canceled products, unless otherwise agreed.
Your right of withdrawal does not apply to contracts which:
- relate to a service that has been fully performed, if, by placing your order, you accepted from the start of the performance of the service that there would be no right of withdrawal after completion of the service
- relate to goods or a service for which the price depends on fluctuations in the market which we cannot control and which may occur during the period between your receipt of the canceled products and your notice of withdrawal.
- relate to goods that have been manufactured to your specifications or that are clearly personalized
- relate to goods that can quickly deteriorate or expire
- relate to goods whose seal has been broken and which cannot be returned due to health or hygiene risks, if the seal has been broken by you
- concern goods which, after delivery, by their nature, have been irreversibly mixed with other items
- relate to sealed audio or video recordings or sealed computer software, the seal of which has been broken by you
- concern specific issues of a newspaper or magazine
- concern digital content provided outside of a tangible means, if you have explicitly accepted a delivery in this way and accepted the lack of possibility of withdrawal
- concern cultural and sporting events, or any other similar activity of leisure, food, catering, or any other similar service, as well as accommodation, transport of goods or delivery of vehicles, where we would not be able to provide the service over a specific day or period.
Guarantee and complaints
Some of our products may include guarantees. Information concerning these guarantees is provided on the website or in these General Conditions of Sale. The order confirmation constitutes the warranty certificate. Our warranty only covers original construction defects, and therefore does not cover defects appearing during or after making changes to the function or appearance of the products, such as rebuilding, upgrading or any other product configuration.
You have the possibility to make complaints regarding products considered to be defective under applicable consumer protection legislation for a period of 2 years (or any additional period provided for by applicable law) from receipt of the products. You must then inform us of your complaint by indicating your name, your physical address, your e-mail address, your order number as well as a description of the products which are the subject of the complaint, for example by using the online form on website. You must also file the complaint as soon as possible after discovering the defect. Any complaint made in the two months following the discovery of the defect will always be considered as registered within the time limits.
In the event of defective products, we will reimburse you in accordance with applicable consumer protection legislation and bear the cost of returning the products. We endeavor to make such refunds within 30 days of receiving a complaint and identifying the need for a refund, but this period may be longer depending on the nature of the product. We also endeavor to comply with recommendations relating to defective products issued by national consumer protection authorities. The refund will be made with the same method of payment that you used to pay for the order of the products affected by the complaint, unless otherwise agreed.
Limitation of Liability
Insofar as the applicable law does not mention any provisions to the contrary, our liability is limited to direct damage and in no case to indirect damage, such as loss of income, etc.
Intellectual property rights
The website and its content are owned by us or our licensors and are protected by intellectual property and marketing laws. This means that brands, company names, product names, images and graphics, site design, layout and information on products, services and other content should not be copied. or used without our prior written permission.
We reserve the possibility that our website contains errors, for example errors concerning images or typographical errors, including errors in product descriptions or technical specifications, inaccurate prices or incorrect information regarding the availability of a product in stock. We are empowered to correct any obvious errors and to modify or update the information published on the website at any time accordingly.
The images on the website are intended for illustration purposes only and do not constitute a guarantee of the exact number of products you may receive by placing an order, nor of the exact appearance, function or origin of the products. products.
Amendments to the General Conditions of Sale
We are likely to modify these General Conditions of Sale at any time. We will then publish the amended General Terms and Conditions of Sale on our website, which will not take effect until you have accepted them (when placing a new order or when viewing the website).
Applicable law and disputes
In the event of a dispute, we endeavor to comply with any decision taken by national consumer protection authorities.
Any dispute relating to the interpretation or application of these General Terms and Conditions of Sale will be governed and interpreted under the laws of the country or state where we conduct our activities and will be subject to the non-exclusive jurisdiction of the local court. of incorporation of our company. “Non-exclusive jurisdiction” means that you have the opportunity to bring a claim against us in another country if applicable law allows.